“Hello, Ms. Weinberger.”
In better times, it might be impressive when a security guard you’ve never met before opens the door of a five-star hotel and greets you by name. It might mean that you’re important, or at least that someone is trying to make you feel important. But during the coronavirus pandemic, this sort of personalized greeting comes with the sinking realization that you may well be the only guest to have checked in that day.
It was just after 5 p.m. at the Trump International Hotel, and in normal times, guests are greeted by white-coated doormen, but this